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We offer discount monthly contract services to keep your business up and running without interruption.
We specialize in networking & back-ups
It is more beneficial to your business to retain an independent IT company for your support needs!
We offer discount monthly contract services to keep your business up and running without interruption.
We specialize in networking & back-ups
Client Support
This page serves as an up to the minute resource for clients to obtain developments relating to their environments. The information here may provide others with assistance relating to their own potential hardware and software solutions. Please call us if any additional correspondence is needed. This page changes often so return to it on a regular basis to find a subject that may benefit your needs.
Hardware
Printer Pop-Ups
Some workstations will be setup to show the completion of a printed document in the form of a popup window in the lower right hand corner of the desktop. Some are annoyed by having to acknowledge this message by clicking on it. Here are the instructions to stop it....
| 1. | Start the printer control applet (Start - Settings - Printers) |
| 2. | From the file menu select "Server Properties" |
| 3. | Select the Advanced tab |
| 4. | Uncheck the "Notify when remote documents are printed" |
| 5. | Click "Ok" |
| 6. | Reboot the computer |
Faxing
ComTech Central can configure a workstation to receive and send faxes without the use of a fax machine. Workstations with XP can be easily setup to perform this task as long as a dedicated phone line and a modem are available. Save paper, weed out junk faxes and save copies of important documents from one location. No need for a second party software.
The Laptop Question
There have been plenty of inquiries lately regarding the laptop computer ComTech Central would endorse as worthy purchase. Recently, I sold a six year old HP ze series that I used on site at client locations. Yes, I upgraded the RAM a couple of years ago and I completely wiped the operating system one time. But, after being tossed around, cracking a small part of the LCD bezel, the thing ran pretty good. It was time to move on though, so now I use a Toshiba Satellite series with dual boot vista/xp.
So, who makes a good laptop?
The question is, who makes a not so good laptop?
We are talking about the major players here, only at the big box stores and no Apple either. Mac users have their own issues, so I'm just talking PC here.
Brands to avoid are:
Sony - Great branding presence ( I just bought an internal blu-ray) but, your paying alot of money for a below average laptop. Lot's of problems, with sub par support.
Dell bargain - You will see Dell advertising laptops for under $500. These cookie cutter units will almost certainly fail after the warranty expires and if they fail before be prepared for hours of phone support before they decide a technician will come to your location and repair the unit. This review doesn't apply however to the high end xps series, which hasn't suffered the poor quality of the inspiron series.
Acer - These laptops are relatively new to the notebook scene and I can tell you from experience, don't do it. Although the Aspire series are pretty and offer a lot of built-in extras, quality is lacking and the support is horrendous.
Now that you know who to avoid, I suggest sticking with Toshiba, HP (business class) and the Lenovo (IBM) groups.
Although I have never been impressed by any of the support staffs, the best way to avoid the dreaded call to a foreign
land is to have a computer that works. These three OEM's offer many different price/option levels with high end models
that perform at the top of their class.
So, who makes a good laptop?
The question is, who makes a not so good laptop?
We are talking about the major players here, only at the big box stores and no Apple either. Mac users have their own issues, so I'm just talking PC here.
Brands to avoid are:
Sony - Great branding presence ( I just bought an internal blu-ray) but, your paying alot of money for a below average laptop. Lot's of problems, with sub par support.
Dell bargain - You will see Dell advertising laptops for under $500. These cookie cutter units will almost certainly fail after the warranty expires and if they fail before be prepared for hours of phone support before they decide a technician will come to your location and repair the unit. This review doesn't apply however to the high end xps series, which hasn't suffered the poor quality of the inspiron series.
Acer - These laptops are relatively new to the notebook scene and I can tell you from experience, don't do it. Although the Aspire series are pretty and offer a lot of built-in extras, quality is lacking and the support is horrendous.
Now that you know who to avoid, I suggest sticking with Toshiba, HP (business class) and the Lenovo (IBM) groups.
Although I have never been impressed by any of the support staffs, the best way to avoid the dreaded call to a foreign
land is to have a computer that works. These three OEM's offer many different price/option levels with high end models
that perform at the top of their class.
Importing and Exporting Outlook Folders
A user may move from one workstation to another and unless you have Microsoft Exchange you may have to move a users stored email or contacts.
How To Copy A Personal Folder To A New Location From Outlook
1. Create a new folder with a unique name in the current profile
A. Right click on ‘personal folder’ > select ‘new folder’ > type
in a unique name for your folder >select 'OK'
2. Move all items to be placed in new location into the newly
created folder.
A. Right click on the item >select ‘Move to Folder’ >select
‘newly created folder’ >select ‘OK’
3. In Outlook >select ‘file’ >select ‘ Import and Export’ >select
‘Export to a File’ >select ‘next’ >select ‘Personal Folder File
(.pst) >select ‘next’ >select the newly created folder >select
‘next’ >select ‘Browse’ and navigate to a location (network
drive/flash drive/cd) from which you can retrieve the exported
.pst file >select ‘OK’ >select ‘finish’
4. A box will pop up titled ‘Create Microsoft Personal Folders’
>select ‘OK’
1. Create a new folder with a unique name in the current profile
A. Right click on ‘personal folder’ > select ‘new folder’ > type
in a unique name for your folder >select 'OK'
2. Move all items to be placed in new location into the newly
created folder.
A. Right click on the item >select ‘Move to Folder’ >select
‘newly created folder’ >select ‘OK’
3. In Outlook >select ‘file’ >select ‘ Import and Export’ >select
‘Export to a File’ >select ‘next’ >select ‘Personal Folder File
(.pst) >select ‘next’ >select the newly created folder >select
‘next’ >select ‘Browse’ and navigate to a location (network
drive/flash drive/cd) from which you can retrieve the exported
.pst file >select ‘OK’ >select ‘finish’
4. A box will pop up titled ‘Create Microsoft Personal Folders’
>select ‘OK’
How To Import A Personal Folder From Outlook
In Outlook >select ‘file’ >select ‘ Import and Export’ >select ‘Import from another program or file’ >select ‘next’ >select ‘Personal Folder File (.pst) >select ‘next’ >select ‘Browse’ and navigate to the location where you saved the exported .pst file >select the newly created .pst >select ‘next’ >select 'Personal Folders’ (default) >select ‘finish’
Your newly created folder should appear within your personal folders menu
Your newly created folder should appear within your personal folders menu
How To Configure AutoArchive In Outlook 2007
AutoArchive is turned on by default in Outlook 2007 and will actually remove some of the oldest files (you determine the amount of time) completely.
>Open Outlook and click on Tools \ Options >Now click on the 'Other' tab and click the AutoArchive button
This opens up a whole menu of options and settings to pick from: For instance you can choose how often AutoArchive runs. Place a check next to "Prompt before AutoArchive runs" just in case there is something you do not want deleted.
This is also where you decide when to clean out old items and the location to move them to. Of course you can always select to permanently delete old items if you do not want to keep them around any longer. Click OK and your settings are saved!
Note: The AutoArchive feature goes by the last date the message was opened/replied to/read (it does not go by the date you received it unless you have not touched it since that date)
>Open Outlook and click on Tools \ Options >Now click on the 'Other' tab and click the AutoArchive button
This opens up a whole menu of options and settings to pick from: For instance you can choose how often AutoArchive runs. Place a check next to "Prompt before AutoArchive runs" just in case there is something you do not want deleted.
This is also where you decide when to clean out old items and the location to move them to. Of course you can always select to permanently delete old items if you do not want to keep them around any longer. Click OK and your settings are saved!
Note: The AutoArchive feature goes by the last date the message was opened/replied to/read (it does not go by the date you received it unless you have not touched it since that date)
How To Detect and Repair Applications In Microsoft Office 2007
Go To: Start (bottom left of your screen)\ Programs \ Microsoft Office \ Microsoft Office Tools \ Microsoft Office Diagnostics
The Microsoft Office Diagnostics splash screen will open. Click Continue.
Next you are presented with the Start Diagnostics Screen showing you what is going to be checked and the status of each diagnostic. When you are ready click Run Diagnostics.
While the Diagnostics run you will see the status bars as each test completes. When it's complete click Continue.
You will get a limited detail of what was fixed. If you are ok with that just close out and you are done. If you want to get additional information click on "Detailed results".
The Microsoft Office Diagnostics splash screen will open. Click Continue.
Next you are presented with the Start Diagnostics Screen showing you what is going to be checked and the status of each diagnostic. When you are ready click Run Diagnostics.
While the Diagnostics run you will see the status bars as each test completes. When it's complete click Continue.
You will get a limited detail of what was fixed. If you are ok with that just close out and you are done. If you want to get additional information click on "Detailed results".
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